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Active Directory Administration for Helpdesk Technicians

What you’ll learn

  • Creating and managing user accounts
  • The difference between different types of user profiles
  • The difference between local and domain accounts
  • How to search for users, contacts, groups and computer objects
  • Creating and managing security groups and OUs
  • How security group and organisational unit (OU) nesting works
  • How to manage group policies using the Group Policy Management Console
  • Group policy processing involving multiple levels of Group Policy

Requirements

  • To have basic knowledge of using a computer system in general (i.e. home use)

Description

Active Directory has been around since Windows 2000 and is the largely the same for anything above this, i.e. Windows Server 2016

Both Group Policy and Active Directory are key skills for any IT professional / helpdesk technician and are used almost universally in large companies that have an IT helpdesk. In this Active Directory and Group Policy course, you will learn the following:

* How to manage Active Directory user accounts, groups and organisational units with the Active Directory users & computers console

* Best practices when setting and resetting active directory account passwords

* How to use the Active Directory search facility to easily find what you are looking for

* Creating and managing group policies

* The significance of local computer policies in relation to group policies

* An explanation of user password policies

* Group Policy Preferences

* Starter GPOs

* Replication and how the SYSVOL folder works

Also, there are a couple of shortcuts included in the course which you should find useful, as well as some tutorials on command line utilities

Who this course is for:

  • IT Support Technicians or Helpdesk staff who are looking to advance their careers

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