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Computer Networking Basics for Desktop Support Technicians

What you’ll learn

  • Switches vs Hubs
  • The difference between half duplex and full duplex data transmissions
  • An explanation of IPv4 and IPv6
  • Quality of Service (QoS) and how this works
  • High level explanations of each layer of the OSI Model and how they relate to networking.

Requirements

  • 1 year or more of experience as an IT professional at a helpdesk support level

Description

Over this course, you’ll learn some of the basic fundamentals surrounding computer networking and the OSI Model, topics include the following:

* Switches vs Hubs

* Half duplex and full duplex data transmissions

* IPv4 and IPv6

* Quality of Service (QoS) and how this works

* High level explanations of each layer of the OSI Model and how they relate to networking.

Also included are some real-world examples of how the OSI Model is applied in a corporate environment, as well as how troubleshooting tasks make use of this model.

Who this course is for:

  • IT Support Technicians

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